Ordering:
Orders may be placed by using our shopping cart system and secure on-line order form,
by calling us, or by printing our mail-in/fax order form.
Payments:
We accept DISCOVER, VISA, MASTERCARD, PAYPAL (CONFIRMED ADDRESS ONLY), CASH, CERTIFIED CHECKS (CASHIER) and MONEY ORDERS.
No COD's. Please allow 7 business days for Money orders/cashier checks to clear, and 20 days for personal checks to clear.
Due to heightened security, we can only ship to an alternate shipping address if it is listed on file with your credit
card company. If you need to ship to an address different than what is listed with your credit card company, you will
need to call your credit card company at the customer service number listed on the back of your card and request that
the address be added as an alternate shipping address. Please note that this will also increase the amount of time
required to process your order. You should only have it sent to another address if it is absolutely necessary. If it is a business
address, please provide the name of the business.
Shipping:
RPM ships FREE to all locations in the Lower 48 states. Shipping to APO/FPO, Alaska, Hawaii, Puerto Rico, Guam and the US Virgin Islands is
an additional charge.
Rpm makes every effort to ship orders within one business day!
Once we receive your order, we send you a confirmation email letting you know that your order will ship ASAP.
Our warehouse crew pulls the items from the shelves, packs, and readies for shipping via FedEx or US Mail.
When your item has shipped, a second email will be sent to you with tracking information and also by US Mail to the billing address used when placing the order.
All packages destined for APO/FPO addresses will ship via USPS, regardless of weight. APO/FPO orders can take up to 2 months to be delivered.
Please contact us if your order takes longer than that to arrive.
Although our buisness office is located in Texas, we ship from warehouses in CA, OR, MO, NJ, TN, and FL.
We also have relationships in various other states for shipping as well. 1 Day Air and 2 Day Air deliveries are available upon request by phone when received by no later then 11 AM that day.
CenterForce Overnight orders may not ship until the next business day.
Overnight/Rush shipping does not begin at the time that the order is placed, it's the shipping method used after the order has been processed.
Return Policy:
1. Returns will only be accepted within 30 days of the customer receiving the product, and ONLY if a Return Merchandise Authorization (RMA) number has been issued. Return Merchandise Authorization (RMA) numbers are obtaind exclusivly online in the Contact Us link located at the top of every page on our website.
Rpm reserves the right to refuse any package returned to us without authorization. Returns will be processed within ten (10) business days of receipt.
Business days does not include weekends, holidays, and the day the package is delivered.
All sales at Rpm are considered FINAL. Please note that all returns will be for Store Credit Only unless restocking fee we authorized at time of Return Merchandise Authorization (RMA).
All returns must be in original packaging. Prior authorization must be given before any return can be made. Up to a 25% restocking fee if returning an item for a refund, the original shipping cost incurred by rpmoutlet.com will
also be deducted from the refund issued.
2. If you receive a damaged, defective, or partial order, please contact us within 72 hours of receipt.
If the issue is not reported to the RMA department within this time frame, we reserve the right to refuse the return.
In the case a replacement product was sent, we will send you usps tags to return the product back to us. If the original item is not returned within 30 days the customer
will be responsible for the cost of the replacement item that was sent.
3. In the event of a defect that occurs outside our return policy, but within the manufacturer warranty,
exchange will be handled directly with the manufacturer. The manufacturer will have sole determination of the outcome of the claim.
As a courtesy to our customer, rpmoutlet.com will be happy to try to facilitate a thorough review of the claim, with the understanding that rpmoutlet.com
in no way has any input into the final decision (i.e. approvals, denials, fees, etc.).
4. Products (including packaging) must be returned in new, resalable condition. If any component of the returned product is missing, the return procedure will be breached,
and rpmoutlet.com may, in its sole and absolute discretion, reject the entire return or choose to impose additional charges against the customer for
replacement of the missing component(s). The condition of the product will be determined at our discretion. Products sent back with damaged or missing packaging will
be refused or returned to you at your expense.
5. Any non-defective product returned for a refund will be assessed only the original shipping charges
incurred by rpmoutlet.com. A Damage and Recovery fee may be deducted if the returned merchandise is not resalable (i.e. damage to product,
incomplete product, broken packaging, etc.). rpmoutlet.com will not assess a fee to returns of defective items. A qualified technician will test and review each returned product.
6. Customers are responsible for all return shipping charges. In addition, if returning an item for a refund, the original shipping cost incurred by rpmoutlet.com will
be deducted from the refund issued.
When shipping an item back to us, we recommend that you use FedEx or any other carrier that offers signature confirmation and insurance, as we are not responsible for lost or damaged packages.
Additionally, only the signature of an authorized rpmoutlet.com employee will suffice as proof of delivery. The customer agrees to bear all shipping and insurance charges, and all risk
of loss return product during shipment.
7. Customers are responsible for checking all merchandise for damage or defect when the order is received, and before the item is used. rpmoutlet.com will not accept a return
of an item that is damaged or defective if it has been used. If the product is damaged during shipment, rpmoutlet.com will replace the product at no charge.
8. rpmoutlet.com is not responsible for any labor costs, which occur as the result of the installation of wrong or defective parts.
9. Unauthorized returns, refused shipments and undeliverable packages that are returned back to RPM can take up to 3 weeks to be processed.
The customer will be charged the original and the return shipping fees for any of these instances. If a return has not been processed within the specified time,
please send an email to rma@rpmoutlet.com.
11. Returns will not be accepted for any of the following: Chips and Tuners, DiabloSport and SCT products, Wheel/Tire Packages, Opened Clutches (removed from original packaging),
Opened Exhaust products (removed from original packaging), any custom-order or made-to-order items, Special built to order non-defective items that have been used, painted or installed on a vehicle.
RPM gift certificates are non-refundable.
12. Cancellations, If an item is part of a pre-order, special order, or group purchase you may be charged a cancellation fee of of up to 10% depending on the manufacture.
Cancellations:
If an item is part of a pre-order, special order, or group purchase you may be charged a cancellation fee of of up to 10% depending on the manufacture.
Privacy Policy:
RPM Outlet has created this Privacy Policy page in order to demonstrate our firm commitment to privacy.
RPM Outlet does not sell, trade or rent your personal information to others. Personal information is
collected for ordering purposes and address information may be supplied to shipping parties in order
to complete orders.
Fraud:
CREDIT CARD FRAUD IS A CRIME AND ALL TRANSACTIONS ARE MONITORED AND LOGGED. RPM Outlet WORKS WITH LOCAL TEXAS LAW ENFORCEMENT AS WELL AS TABC and the FBI. ALL FRAUDULENT ACTIVITIES INCLUDING CREDIT CARD THEFT, THEFT, IDENTITY THEFT AND MAIL FRAUD ARE PROSECUTED TO THE FULLEST EXTENT OF THE LAW.
We may also disclose information when we believe that the law requires it or for the protection of our legal rights. ALL N.S.F. checks or "chargebacks" will be subject to a $50 fee.
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